While we’re still ‘beavering’ away and shipping out your orders as normal, these are crazy times and some of our postal providers are experiencing delays as a result of the global impact of Covid 19. US capacity is more limited during this time and some mail dispatch centres have reduced capacity which might mean your parcel takes longer to reach you than normal.
Under these extraordinary circumstances it is not unusual for parcels to take an additional 10 working days to arrive. Please be patient and contact us if you have any concerns.
CHOOSE EXPRESS SHIPPING - this will help by-pass USPS and will hopefully ensure your parcel arrives more quickly.
If for some reason we’ve managed to muddle up your order, send us an email to email@example.com and we’re sort it out pronto.
We want your decision to purchase a Hello Cup to be the best move you’ve ever made. Please check our size guide before you purchase and if you need any additional advise before or after you purchase, just send us an email – we love hearing from our customers: firstname.lastname@example.org
We cannot refund any Hello Cups, Hello Liners or Hello Go which have been used or if the packaging has been opened.
We take quality control seriously but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at email@example.com so we can sort it out.
Getting the hang of using a menstrual cup can take a while. Please follow our instructions and use the recommended shallow punchdown fold with Hello Cups. Give yourself at least 3 cycles to learn the ropes to work out what works best for you.
While we strive to ensure Hello Cups the best menstrual cups on the market, there’s a chance Hello Cup may not be your perfect cup as everyone is different. Unfortunately we cannot refund you if you find your Hello Cup isn’t your perfect cup.
The FAQ section on our website has lots of tips on how to get up and running with your Hello Cup as well as our recommended care instructions. If you have any additional burning questions then don’t hesitate to email us at firstname.lastname@example.org
The Hello Cup comes in three sizes:
XS (extra small), S/M (small/medium) and L (large or ‘lovely’)